RULES
Rules
I. General provisions
II. Conclusion of the contract
III. Products and their price
IV. Billing for goods
V. Gift card validity period and terms of purchase
VI. Product storage rules and conditions that meet individual needs
VII. Delivery of goods
VIII. Returning the goods
IX. Final Provisions
I. General provisions
1.1. These rules (hereinafter – the Rules) have been drawn up in order to ensure the rights of you (hereinafter – the Buyer) and AB “Vilkma” (hereinafter – the Seller) selling goods in the electronic store vilkma.com (hereinafter – the Store), to determine the duties, responsibilities and other rights of both parties with the goods provisions related to purchase – sale in the Store.
1.2. Detailed information about the Seller of the goods is available in the “Contacts” section of the e-Store.
1.3. The rules are applied when the Buyer uses the online Store in any way or form: familiarizes himself with the range of goods offered in the Store, prepares an order for goods, submits personal or other data, pays for the ordered goods, receives the goods, reads and comments on the information in the Store and/or performs any other actions related to the use of the electronic Store and the offers provided by the Seller.
1.4. Before starting to use the electronic Store and the offers provided by the Seller, the Buyer must carefully read and familiarize himself with these Rules. By purchasing goods in the online Store, the Buyer confirms that he agrees with the application of these Rules.
1.5. The Seller is released from any responsibility in cases where losses or other negative consequences arise from the fact that the Buyer did not familiarize himself with the rules, recommendations or provided information of the electronic Store, although such an opportunity was provided to him.
1.6. The Seller reserves the right to unilaterally change the Rules at any time by publishing the changed Rules on the website of the electronic Store. Changes take effect from the moment of publication and are valid for all transactions concluded after publication.
II. Conclusion of the contract
2.1. Contracts for the purchase and sale of goods (hereinafter – Contracts) are concluded in electronic form in the online store. When concluding these Agreements with the Buyers, the Seller is guided by the Civil Code of the Republic of Lithuania and the Order of the Minister of Economy of the Republic of Lithuania dated 17.08.2001 No. 258 of the approved “Rules for the sale of goods and provision of services when contracts are concluded using means of communication”.
2.2. The following have the right to buy in the Seller’s online store: able-bodied natural persons; minors between the ages of fourteen and eighteen only with the consent of their parents or guardians, except in cases where they dispose of their income independently; legal entities; as well as authorized representatives of all the above-mentioned persons. By agreeing to these Rules, the Buyer confirms that he has the right to buy in the Seller’s online store.
2.3. The Agreement for the purchase and sale of goods between the Buyer and the Seller is considered to be concluded and comes into force from the moment when the Buyer, having created a shopping cart in the online store, specified the delivery address of the goods and other necessary data, selected the payment method, and having familiarized himself with and confirmed his agreement with these Rules, clicks on the link “Confirm order”. In cases where the Buyer does not agree with all or part of the Rules, he must not place the order for the goods.
2.4. After the conclusion of the contract for the purchase and sale of goods, the Seller additionally sends the Buyer an automatic electronic notification about the receipt of the order submitted by the Buyer, with the goods specified in it, their exact number and prices, and the assigned order number. The notification to the Buyer is sent to the e-mail address specified in the Buyer’s registration form or the submitted order form.
2.5. These Rules, the Product Delivery, Payment and Return descriptions published in the online Store, information about the Seller, as well as the electronic notification sent by the Seller to the Buyer about receiving the order are considered an integral part of the Agreement between the Buyer and the Seller.
2.6. Every Contract concluded electronically between the Buyer and the Seller is stored in the database of the online Store.
2.7. The Agreement concluded between the Buyer and the Seller is valid until the parties’ obligations under the Agreement are fully fulfilled or until it expires in the manner specified in these Rules.
III. Products and their price
3.1. The characteristics of each product sold are indicated in the description provided in the online store for the respective product. The Seller is not responsible if the color, shape or other parameters of the goods available in the online Store do not correspond to the actual color, shape or other parameters of the goods due to the characteristics and/or settings of the display used by the Buyer.
3.2. The Seller has the right to change the offer of goods in the electronic Store at any time without notifying the Buyer.
3.3. The price of each sold item is presented in Euros and indicated in the electronic Store next to the corresponding item, in the Buyer’s order, and in the electronic notification sent by the Seller to the Buyer about receiving the order. The Seller undertakes to sell the goods at the prices valid at the time of the Buyer’s order submission to the Seller.
3.4. Value added tax (VAT) is included in the product price.
3.5. The price of the product does not include the delivery fee to the Buyer. The fees for the delivery of goods are specified in 5.2 of these Rules. point.
3.6. The seller has the right to determine the minimum size of the basket of goods at his discretion, i.e. i.e. the minimum amount, upon reaching which the Buyer’s order will be executed.
IV. Billing for goods
4.1. The buyer pays for the goods and their delivery in one of the following ways:
4.1.1. using the electronic banking system;
4.1.2. using the SEB payment system;
4.2. When paying for goods and their delivery using bank services, the Buyer may be subject to commissions determined by the Bank and/or others. fees for the operations performed.
4.3. The Seller starts executing the order of goods submitted by the Buyer only after receiving full payment for the goods and their delivery. Payment is considered completed when the entire amount due is received and credited to the Seller’s bank account.
4.4. The Seller undertakes to provide the Buyer with all the necessary and correct information necessary for the payment of the goods and their delivery services. However, the Seller does not assume any responsibility for improperly provided services and related losses by the banks, using the services of which the Buyer’s payment to the Seller was made. Also, the Seller does not assume any responsibility arising from errors made by the Buyer when forming and executing the payment order (e.g. incorrect indication/entry of the account number, incorrectly submitted order code, etc.) and related losses and/or other negative consequences.
V. Gift voucher validity period and terms of purchase
5.1. The gift voucher is valid for one year from the date of purchase.
5.2. The gift voucher is a contract between the Buyer and the Seller with a term of cancellation, i.e. i.e. expiration date. This contract obliges the holder of the gift voucher to purchase Goods or services in accordance with the conditions specified in the gift voucher, i.e. i.e. purchase Goods or services within the expiration date specified in the coupon. In cases where the holder of the gift voucher does not use the gift voucher within one year and does not use it due to no fault of the Seller, the Seller has no obligation to fulfill the obligation after the expiry of the coupon. As the validity period of the coupon is destructible, it cannot be extended and the money for the coupon not used in time is not refunded.
5.3. You can pay with a gift coupon only in the physical Vilkma Bespoke showroom.
VI. Product storage rules and conditions that meet individual needs
6.1. If the Buyer has chosen to pick up the Product that meets individual needs at the “Vilkma Bespoke” showroom, the Seller, immediately after the Product has been manufactured, will send an e-mail to the Buyer’s specified e-mail address. informs the Buyer by mail about the manufactured Product and the Buyer’s obligation to pick it up no later than 30 days from the date of receipt of the notification.
6.2. The Buyer can pick up the manufactured Product that meets individual needs at the Seller’s premises at Olimpiečių st. 1-62, Vilnius, on Mondays from 9:00 a.m. to 5:30 p.m., Tuesdays – Thursdays from 9:00 a.m. Until 6:30 p.m., Fridays from 9:00 a.m. until 10:30 a.m., and from 3:30 a.m. until 6:30 p.m.
6.3. If the Buyer does not pick up the Goods that meet individual needs within 30 days or another term individually agreed upon by the parties in writing, the Seller shall e-mail sends a reminder to the Buyer by mail about his obligation to take back the manufactured Product and gives the Buyer an additional period of at least 14 days to take back the Product.
6.4. The Buyer, who has not picked up the Product within the additional deadline set by the Seller, undertakes to pay the Seller a storage fee of EUR 0.30 per day for the storage of the Product. The Seller has the right to exempt the Buyer from the obligation to pay the storage fee if the Buyer does not pick up the goods for the first time within 30 days.
6.5. The parties agree that the Seller has the right to unilaterally deduct the storage fee from the price paid by the Buyer for the Product according to the invoice issued on the last day of each month.
6.6. The seller undertakes to send the invoice for the storage and the notification of the advance amount remaining after the settlement to the buyer by e-mail. by post
6.7. The Buyer undertakes to pay the entire estimated storage fee of the Product and the price of the Product until the moment of collection of the Product. The Seller has no obligation to hand over the Product to the buyer if the Buyer has not paid the price of the Product and the storage fee for the Product.
6.7. The Buyer confirms that he agrees that if the Storage Fee exceeds the price he paid for the Product and if the Buyer does not collect the Product within 90 days, the Product becomes the property of the Seller.
VII. Delivery of goods
7.1. The goods are delivered at the expense of the Buyer by the Seller or a company providing courier services on behalf of the Seller (hereinafter – the Courier). Delivery of goods is carried out throughout the territory of the Republic of Lithuania, except for the Curonian Spit. The goods are delivered to the address specified by the Buyer during registration or in the goods order form.
7.2. The following Goods delivery fee applies to the delivery of goods:
7.2.1. Delivery in Lithuania (except the Curonian Spit) costs EUR 2.90. When buying goods for 300 EUR and more, delivery is free. If the Buyer wishes to receive the goods to the Curonian Spit or abroad, the Buyer has the right to contact the Seller by e-mail at bespoke@vilkma.com and agree on the delivery of the goods.
7.3. Normally stored goods and gift vouchers are sent to the Buyer at the address specified by him within 1-3 days; Goods that meet individual needs are shipped within 15 days. The buyer agrees that, exceptionally, due to unforeseen circumstances, the shipment of the goods may be delayed, but, in any case, the goods must be shipped no later than within 30 (thirty) calendar days. In this case, the Seller will immediately contact the Buyer and agree on the deadline for the delivery of the goods. The deadline for the delivery of the goods starts counting after the Seller receives the Buyer’s payment for the goods and their delivery services.
7.4. In all cases, the Seller is released from responsibility for the delay in delivering the goods, if the Goods are not delivered to the Buyer or are delivered late due to the Buyer’s own fault or due to circumstances beyond the Seller’s control.
7.5. If the delivery of the goods is delayed for more than 10 (ten) working days due to no fault of the Buyer or related circumstances and the parties fail to agree on the extension of the terms of delivery of the goods or the replacement of the ordered goods with similar or other goods available in the electronic store, the Buyer has the right to withdraw from the Agreement (informing about i.e. the Seller at the e-mail address of the electronic Store: eshop@vilkma.com), and the Seller undertakes to return to the Buyer the money paid in advance by the latter (if such payment was made) within 15 (fifteen) calendar days after the termination of the Agreement. The money is returned to the bank account from which the payment was made or to another account of the Buyer specified in the Buyer’s notice of withdrawal from the Agreement.
7.6. The goods are delivered on working days from Monday to Friday, at a time agreed in advance with the Buyer.
7.7. If due to the fault of the Buyer or circumstances depending on him, the delivery and handover of the goods to the Buyer did not take place at the time agreed upon by the parties (e.g. after delivering the goods to the address specified by the Buyer, it turned out that the delivery address was specified incorrectly or neither the Buyer nor the other person receiving the goods was found at the specified address, etc.) , the Seller or the Courier on his behalf additionally contacts the Buyer and agrees with him a new delivery time suitable for both parties. For such repeated delivery of the goods, the Seller has the right to require the Buyer to pay an additional delivery fee. If the Buyer unreasonably does not accept the goods and during their re-delivery, it is considered that the Buyer has abandoned the Agreement, and the Buyer’s order is canceled, informing the Buyer about this at the e-mail address specified in the registration form or the submitted order form. In this case, the Seller undertakes to return to the Buyer the money paid in advance by the latter (if such payment was made) within 15 (fifteen) calendar days after the cancellation of the Agreement, deducting the fees for all deliveries of the goods from the returned amount. The money is returned to the bank account from which the payment was made.
7.8. After delivery of the goods to the address specified by the Buyer, the goods are transferred to the Buyer or any other person at the address specified by the Buyer. The Buyer confirms his understanding that any person at the delivery address specified by the Buyer (hereinafter referred to as the Buyer’s representative) will be considered the appropriate person to receive the goods.
7.9. During the delivery of the goods, the Buyer (the Buyer’s representative) must together with the Seller or Courier who delivered the goods (depending on the case) check the condition of the shipment (whether the packaging of the shipment is not crumpled, wet, torn or otherwise externally damaged), the assortment, quantity and quality of the goods. Having noticed violations of the external appearance of the shipment and/or product, inconsistencies in the product range and/or quantity, the Buyer (Buyer’s representative) must note this in the confirmation of delivery of the shipment provided by the Seller or Courier (in the VAT invoice, cargo bill of lading or other similar document) and draw up and together with the Seller or Courier sign a free-form shipment and/or product violations/nonconformities report. If the Buyer (Buyer’s representative) did not perform these actions in the presence of the Seller or the Courier, the Buyer has no right to make claims against the Seller for violations of the external appearance of the shipment and/or goods, discrepancies in the assortment and/or quantity of goods. Violations/inconsistencies detected during the transfer of the goods are removed in accordance with the procedure and terms agreed upon by the Buyer and the Seller.
7.10. If the Buyer (Buyer’s representative) signs the shipment delivery confirmation (VAT invoice, cargo bill of lading, or other similar documents) without comments, it is considered that the goods were delivered in the undamaged package of the shipment, the assortment, quantity, and quality of the goods comply with the terms of the Purchase and Sale Agreement.
VIII. Returning the goods
8.1. The buyer (user) has the right, without specifying a reason, to refuse the contract for the purchase and sale of goods concluded in the electronic store, by notifying the seller in writing within 10 (ten) working days from the day of delivery of the goods, except in cases where the purchased goods meet individual needs. The Buyer’s written notice of termination of the Agreement must be submitted to the electronic Store’s e-mail address bespoke@vilkma.com.
8.2. The buyer can use 6.1 of these Rules. indicated in the right to refuse the contract of sale of goods only if the returned goods meet the following requirements:
8.2.1. the item cannot be worn or otherwise used, it must be undamaged and not lose its value;
8.2.2. the product must be presented in the original packaging of the manufacturer (the packaging can be changed only to the extent necessary to inspect the product) and without losing its commercial appearance;
8.2.3. the item must remain with all tags sewn on and otherwise attached or attached.
8.2.4. According to the decision of the State Consumer Rights Protection Service, products that meet individual needs cannot be returned.
8.3. The returned goods must be delivered by the Buyer (by courier, mail or by hand delivery) to the Seller at Deltuvos 21, 20127 Ukmergė, Lithuania.
8.4. Together with the returned product, the Buyer must submit to the Seller a completed application form for the return/exchange of the product (indicating the returned product and his bank account to which the money for the returned product must be transferred) and a document proving the purchase in the online store (VAT invoice – invoice).
8.5. The seller, having received these Rules 6.1. of the Buyer’s written notification of the refusal of the Purchase and Sale Agreement, shall return the money paid for the goods to the Buyer within 15 (fifteen) calendar working days (the delivery fee for the goods is non-refundable), provided that the returned goods comply with 6.2 of these Rules. the requirements specified in point
8.6. After more than 10 (ten) working days from the day of delivery of the goods, the return (exchange) of quality goods shall be subject to the order of the Minister of Economy of the Republic of Lithuania dated 06.29.2001 No. 217 of the approved “Rules for return and exchange of items” and 6.2 of these Rules. – 6.5. provisions established in clauses. It should be noted that according to the “Rules of return and exchange of items”, purchased quality goods such as: underwear, tights, socks, stockings, nightgowns, pajamas, bras, corsets and other similar items and all other goods are considered non-returnable (non-exchangeable) goods. specifically identified as non-returnable (non-exchangeable) in the “Return and Exchange Rules”.
8.7. The rights of the buyer, when goods of inappropriate quality are sold to him, are determined by the Civil Code of the Republic of Lithuania and by order of the Minister of Economy of the Republic of Lithuania on 29.06.2001 No. 217 approved “Rules for return and exchange of items”, additionally taking into account 6.3 of these Rules. – 6.5. the provisions established in clauses.
8.8. The seller does not guarantee the quality of any goods purchased in the online store.
IX. Final Provisions
9.1. If the Buyer tries to harm and/or harms the smooth operation and/or stable operation of the electronic Store or violates its obligations, the Seller has the right to limit or suspend (terminate) the Buyer’s ability to use the services of the electronic Store at any time, without prior notice.
9.2. The Seller has the right to temporarily or indefinitely suspend (terminate) the operation of the Store without informing the Buyer.
9.3. When commenting or sending a recommendation, the Buyer guarantees that any information provided by him is correct, accurate or otherwise not misleading, does not violate the rights of third parties and the requirements of the legal acts of the Republic of Lithuania. By commenting and sending a recommendation, the Buyer assumes responsibility for his actions.
9.4. The Seller reserves the right to delete comments posted by the Buyer at any time.
9.5. The Buyer and the Seller agree that all information provided on the website of the electronic Store (including, but not limited to, these Rules, descriptions of Goods Delivery, Payment and Return, information about the Seller, goods offered for purchase and their characteristics, etc.) is considered to have been provided to the Buyer in writing.
9.6. The Seller sends all notifications of any kind to the Buyer to the e-mail address specified in the registration form or the submitted order form.
9.7. The buyer all messages, inquiries, complaints, etc. of any kind. sent to the Seller’s e-Store e-mail address bespoke@vilkma.com. The buyer has the right to contact the Seller and the Seller’s business address at Deltuvos st. 21, LT-20127 Ukmergė, Lithuania.
9.8. These Rules do not in any way limit and in no case can be understood as limiting the rights of the Buyer (user) established by the legal acts of the Republic of Lithuania. These Rules are drawn up in accordance with the legal acts of the Republic of Lithuania. The law of the Republic of Lithuania applies to the contract of sale of goods concluded between the Buyer and the Seller.
9.9. All disagreements between the Buyer and the Seller arising from or related to the Purchase – Sale Agreement shall be resolved by negotiation between the parties. If it is not possible to reach an agreement, disagreements are resolved in accordance with the procedure established by the legal acts of the Republic of Lithuania.